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PRIVACY POLICY
Jacana Amazon Wellness Resort
Effective Date: November 30, 2025
This Privacy Policy (“Policy”) describes how Jacana Amazon Wellness Resort (“Jacana,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained from guests, website users, applicants, and any individual interacting with our services (“you” or “your”). By accessing our website, submitting information, making a reservation, or utilizing our services, you consent to the practices outlined herein.
- Collection of Personal Information
1.1 Information Provided Directly by You
We may collect the following categories of personal information when voluntarily submitted:
- Identification data (full name, nationality, country of residence)
- Contact information (email address, phone number, mailing address)
- Booking and stay information (dates, preferences, special requests)
- Payment information (processed securely by third-party providers)
- Communications sent through inquiry forms or customer service
- Employment application materials (CVs, cover letters, supporting documents)
1.2 Information Collected Automatically
When accessing our website, we may automatically collect:
- IP address
- Device identifiers
- Browser type and version
- Usage information and website interactions
- Cookie data and analytics
This information is collected for operational, security, and performance purposes.
- Use of Personal Information
Jacana may process your personal information for the following lawful purposes:
- Managing reservations, payments, and operational processes
- Providing guest services during and prior to your stay
- Responding to inquiries and fulfilling customer requests
- Managing newsletter subscriptions and promotional communications (opt-in only)
- Conducting internal reporting, analytics, and service improvements
- Meeting legal, regulatory, and compliance obligations
- Protecting the security and integrity of our systems and premises
- Disclosure of Personal Information
Your personal information may be disclosed to the following parties, strictly where necessary:
3.1 Service Providers
Trusted third parties providing:
- Payment processing
- Booking engine technology
- IT and security services
- Communication tools
Such providers operate under confidentiality and data-protection obligations.
3.2 Legal Authorities
Information may be disclosed where required to:
- Comply with legal obligations
- Support investigations
- Respond to judicial or governmental requests
3.3 Internal Personnel
Departments responsible for guest services, administration, HR, and operations.
We do not sell or trade personal information.
- Data Security
Jacana implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. While we endeavor to ensure security, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.
- Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes stated in this Policy or as required by applicable law, including financial record-keeping and legal compliance.
- Your Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal data
- Request correction or update
- Withdraw consent to marketing communications
- Request deletion, unless retention is legally required
- Obtain information regarding data processing practices
Requests may be submitted to info@jacanaresort.com.
- Cookies
Our website uses cookies for functionality, analytics, and user experience improvements. You may modify cookie settings through your browser; however, certain website features may be limited.
- Amendments to This Policy
Jacana reserves the right to amend this Policy at any time. Updated versions will be posted on this page and take effect immediately upon publication.
- Contact Information
Questions regarding this Policy may be directed to:
info@jacanaresort.com